Experience needed: 0 to 1 yrs
Salary: Not negotiable
Openings: Not negotiable
Qualification: UG or PG or Doctrate
Job Location: Hyderabad / Secunderabad
Category of industry: BPO / Call Centre / ITES
Employee Role: Associate/Senior Associate -(NonTechnical)
Skills needed: Bca Bsc Bcom Technical Support Call Center Communication Skills Query Resolution Analytical Skills
Job platform:
Minimum 60% in all academics( starting 10th std) and cleared in first attempt.- Bsc,BCA,Bcom(computers) only (Btech, MCA are not considered for this role).-Good communication skills(written and oral).- Good technical knowledge and analytical skills.
Handle Call center escalations in troubleshooting and resolving queries related to Dialup Technical support.
Provide coaching and feedback to Call Center.
Build best practices in managing the Technical Support Call Center.
Working with different internal teams such as Quality/technology to resolve support cases with documented solutions.
Escalating and championing product defects.
Perform Call Audits for Dialup Technical Support calls.
Hold Quality calibration meetings with Vendors/Outsourcer.
Review and manage metrics of the Call Center.
Document solutions for knowledge-base and Support pages.
Contact Details:
Name of the company: United Online Software Development Pvt. Ltd
Whom to Contact: Naresh Tadepalli
Telephone: 91-40-66824444
Address: 6-3-1099/1100, 1st Flr Babukhans Millennium Center Somajiguda HYDERABAD,Andhra Pradesh,India
Website: www.untd.com
Click Here To Apply
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