Experience needed: 1 to 5 yrs
Salary: INR 1,25,000 - 3,75,000 P.A
Openings: 80
Qualification: UG or PG or Doctrate
Job Location: Hyderabad / Secunderabad
Category of industry: BPO / Call Centre / ITES
Employee Role: Associate/Senior Associate -(NonTechnical)
Skills needed: BPO and ITES ITES and BPO and KPOVoice Support Customer Support Technical Support Fresher Voice BPO Graduate ITES KPO Customer Service Associate Call CentreNon - Technical Collections Call Centre and ITES Trainne Entry Level
Job platform:
Should have basic understanding of troubleshooting,desktop support,MS Office.
Should be flexible to work on e-mails and calls both.
Ability to handle Customers query and resolve issues asap as per Standard Procedure.
Respond to customer inquiries and problem escalations.
Provide phone support to troubleshoot and resolve technical issues and other internet related issues.
Maintain a thorough understanding of process and policies.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Previous experience in a customer service role on Phone / Email / Chat channels is preferred.
Excellent communication skills required.
Any Graduate can apply,Under-Graduates are eligible.
Contact Details:
Name of the company: GENPACT INDIA
Whom to Contact: Zakia
Telephone: 9908173486
Address: 14-45 IDA Uppal opp to NGRI Habsiguda Uppal..
Website: www.genpact.com
Click Here To Apply
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